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Shark Tank And Manufactured Choices

January 21, 2016/0 Comments/in Problem Solving/by Geoff Wilson

Always, always, always ensure you understand your real set of choices.  I will humblebrag this:  I don’t watch much TV. On one level, it’s embarrassing to be so out of […]

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Putting The Cuss in Customer Service

When Reality Doesn’t Matter

January 19, 2016/1 Comment/in Professional Standards/by Geoff Wilson

The sad hilarity of the “say anything” executive and consultant…   I can’t write much on this one other than to say it represents the types of behaviors that give […]

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Do You Know Your Dilbert Premium?

January 14, 2016/0 Comments/in People/by Geoff Wilson

Do you charge a premium for dysfunction?   I love Dilbert. The classic comic strip by artist Scott Adams speaks to truths of the corporate environment. As a matter of […]

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I Am Legend, But I Shouldn’t Be

January 12, 2016/0 Comments/in Leadership & Clarity/by Geoff Wilson

As change agents, we must not become what we hate.   Vampires. They were everywhere. In Richard Matheson’s classic book I Am Legend, the protagonist, Robert Neville, is the sole survivor […]

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The Most Important Distinction A CEO Makes

January 7, 2016/0 Comments/in Leadership & Clarity, Performance/by Geoff Wilson

As CEO, be explicit about the state of conflict you face, and only go to war when it’s fully warranted.   “The board looks at us like we are the Navy Seals,” […]

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