Your Customer Has a Voice. Are You Listening?
Why hanging out with customers should be on everyone’s job spec When was the last time you visited a customer? If you’re in sales, it doesn’t count; that goes […]
Real Talent Never Dies
In the death of an icon, we can see how real talent lives on. Today is one of those days that kind of creeps up on you. It starts […]
When The Spin Stops
Reality bites. It bites a lot harder when you avoid it through spin and hyperbole. The Wall Street Journal reported this week that Theranos CEO and majority owner Elizabeth […]
It’s All Moneyball…
The search for value is the key to strategy. Michael Lewis’s Moneyball never did provide the answer to the question of where value is in our own lives, but it certainly […]
Skill, Will, and…Micromanagement?
Nowhere in the job description are the words “watch their every move.” Recently, I had the privilege of leading a classroom of MBA students through a discussion on influencing and team […]
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