Only following policy only hurts your business. By now, you’ve doubtless seen the sturm und drang surrounding United Airlines’s escalation of an unreasonable passenger’s behavior to forcible police action against the […]
As the gig economy continues to evolve, how do we define value in it? I had this link come across my newsfeed today. It looks like seminal gig economy facilitator […]
What do you do with what you have? One of the cool parts about having a 13-year old homeschooled son is that I get to ride along for some […]
Why a great customer experience matters, even if you’re selling widgets With the advent of digitalization, our experiences as consumers have reached a whole new level. You know exactly […]
The best executives aren’t too smart for their own good. Have you ever worked for the smartest guy in the room? I don’t mean literally, I mean figuratively…as in […]
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