Who is defending your customer?
When you are setting strategy, who plays the customer advocate role? In a meeting this week with a very thoughtful management team that was in the midst of a heated […]
Strategy like an immigrant
Strategy has to be a synthesis of old and new. I spent the weekend with my daughter walking around New York City. The city is a great one. It is, […]
Actually, the issue is that you have no vision
Single issue focus is just as bad for business as it is for government policy. It’s vision that counts. This post springs from the debates surrounding the tax reform legislation currently […]
Contemplating the clean slate as a part of your business strategy
When in your planning cycle do you wipe the slate clean? Yesterday, I had the pleasure of sitting through a planning session with a client management team. The team defined […]
I learned this from my worst bosses…
Even the worst bosses teach you things. Here are a few from my experience. Have you ever had a bad boss? I don’t mean somebody you just didn’t click with, […]
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